FieldServer Technical Support Program
FieldServer Technologies provides fee based telephone technical support on a schedule that allows our customers to select the appropriate plan for specific requirements. We offer technical support programs that meet the needs of system integrators, end-users and original equipment channel customers. We also provide free technical support on an email basis.
Our Technical Support Center in California is staffed with experienced FieldServer application engineers with the knowledge and skills to assist with FieldServer configuration and implementation. Engineers are available during our normal business hours of Monday through Friday 8:00 A.M. to 5:00 P.M. Pacific Time. On-site services are available on a quotation basis.
Technical Support Program Options
- Custom Configuration Service Technical Support: Customers purchasing custom configuration receive factory technical support for the specific FieldServer during the warranty period.
- Pre-purchased Technical Support: Customers who do not purchase Custom Configuration may pre-purchase factory technical support for the specific FieldServer during the warranty period. This option must be purchased at the time of the original order.
- Pre-purchased Support -- $ 200.00
- Integrator Technical Support: Integrators anticipating multiple applications may pre-purchase support service on an unlimited number of FieldServers on an annual basis.
- Integrator Technical Support -- $ 2,000.00
- Note that graduates of the FieldServer Technical Training class receive Integrator Technical Support for a full year following the class
- Time-Based Technical Support: Customers who do not purchase a pre-paid support option always receive the first 30 minutes of support without charge. Further technical support will require a credit card hourly rate payment.
- Time-Based Technical Support -- $ 95.00 per hour, or part thereof
- E-mail Technical Support: E-mail technical support is provided at no charge.